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Delivering Stellar Client Service to Engineering Clients

1/11/2021

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ProsReport
Christian Knutson


Every technical service firm talks about delivering stellar client service and many deliver to that mark.  Why?  Well, before I can provide my opinion let’s set the definition for what constitutes stellar client service.
 
From my foxhole, stellar client service = responsiveness, collaboration, and establishment of crystal clear expectations.  Without these three elements, you will certainly not develop stellar anything, let alone client service.  Full Article
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