Delivering Stellar Client Service to Engineering Clients

ProsReport
Christian Knutson

Every technical service firm talks about delivering stellar client service and many deliver to that mark.  Why?  Well, before I can provide my opinion let’s set the definition for what constitutes stellar client service.
 
From my foxhole, stellar client service = responsiveness, collaboration, and establishment of crystal clear expectations.  Without these three elements, you will certainly not develop stellar anything, let alone client service.  Full Article