Show of hands: How many of you actually think your customers love you?
Not in the "I'm going to leave my wife and run off with you" way, but really, truly care about you?
Sure, they go to lunch with you, play golf and go fishing, but stop a moment a think of who usually ends up paying.
Don't get your feelings hurt; business is business.
Sometimes we have to take our lumps and swallow our pride. After all, you're not selling yellow page ads here; you're selling high-end, big ticket items. If you've made it this far in your career, you skin is probably pretty thick. Full Article
Every technical service firm talks about delivering stellar client service and many deliver to that mark. Why? Well, before I can provide my opinion let’s set the definition for what constitutes stellar client service.
From my foxhole, stellar client service = responsiveness, collaboration, and establishment of crystal clear expectations. Without these three elements, you will certainly not develop stellar anything, let alone client service. Full Article
IS FACE-TO-FACE SELLING DEAD?
The answer is – not quite, but it is on life support.
The pandemic has completely changed our buying and selling behaviors. We have reached an inflection point and are now transitioning to a “new normal” in selling — and this is a transformation that is as dramatic as when we moved to the internet economy in the late 1990’s.